Wednesday, October 28, 2009

Outlook - Failed due to registry or installation problem

You get the following error: The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

This is usually a profile problem, you may need to kill the outlook process first.

We got this error when doing a send/receive

This is the error message:

To solve this problem you need to create a new Outlook profile. This was not working for us at first but we needed to kill the Outlook process first.

Press ALT-CNTL-DEL keys and select Task Manager. Find Outlook and end the process if you see it in the list.

Next go to Start / Control Panel and open the Mail configuration icon.

Click on Show Profiles

Click on Add and give the new profile a name.

Select Add a new email account and click next

Select Microsoft Exchange Server and click next

Enter your Exchange server name and you user name and click Next.

Get message that you have enter all the required information.

Now you see this window and you need to select the new profile as the default one form the drop down list. Click OK and you are done.

The error should be gone but you will need to configure this profile to match what you had configured in the old one.


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Alexis said...
This comment has been removed by the author.
Alexis said...

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