Outlook Does Not See Active Directory Changes

Issue:
Changes to Active Directory are not showing up on Outlook 2003

Quick:
In Exchange 2003 server run Offline Address Lists – Rebuild, On client machines download the address book.

Visual:

Exchange Server













Outlook Client























Learning:

After adding some phone numbers in Active Directory we saw that these updates were not showing up in Outlook. If Outlook is running in cached mode it saves and uses a local copy of the Offline Global Address List. The Offline list usually gets updated once a day, which is OK in most cases. But in order to get updates right away you have to update this list and then download the address list on the client machine.

Exchange Side
-Open the Exchange System Manager
-Under “Offline Address Lists” select “Default Offline Address List”
-Right click and select Rebuild

Outlook Client
-Select Tools
-Select Send/Receive
-Select “Download Address Book”
-Uncheck box “Download changes since last Send/Receive”
-Make sure “Full Details” is selected
-Choose “Global Address List”-Click OK